Over one third of all corporate help desk calls are mobility-related issues and require extensive knowledge of carriers, wireless devices and platforms. FUEL Support™ provides on-demand mobility support for ALL your end-users, not just a select list of names representatives, and provides a hassle-free direct connection with a knowledgeable live person who knows mobility and understands your business needs.
Our wireless experts troubleshoot cross-platform end-user concerns from device operation and email configuration to wireless connectivity issues that may require escalation to the carrier. In addition, FUEL Support includes the option to manage all leading Mobile Device Management (MDM) solutions, such as the BlackBerry Enterprise Server®, Air-Watch®, Mobile Iron©, and MaaS360®. In return you can minimize down-time and save money by outsourcing mobile messaging support expertise that is not core to your business.
Wireless Support Specialists at Your Service
Extend your Help Desk Services
FUEL Mobile can assist your existing IT Help Desk team with a specialized mobile support team that perfectly complements the technical support services offered by your wireless providers. FUEL Support provides a single-point of contact for level-one troubleshooting services and case data collection and leverages a single escalation point whenever a problem lies outside your sphere of expertise.more
FUEL Gauge™ Portal
Electronic Ticket Tracking
Your FUEL Support service includes online access to FUEL Gauge, our proprietary web-based electronic mobility management portal, for logging and tracking of mobility-specific support ticket information.
Managed Mobility Services